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Privacy Policy

Flame Craft South Africa – Privacy Commitment

Effective Date: 10.06.2025

At Flame Craft South Africa, we are committed to protecting your privacy and ensuring your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with us online, in person, or via any other communication channels.

1. Who We Are

Flame Craft South Africa is the exclusive distributor of world-renowned fire-based culinary equipment in Southern Africa. We supply premium cooking and preservation solutions to hospitality professionals, restaurateurs, chefs, and discerning home enthusiasts.

2. What Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email address, phone number, physical/delivery address, and business name.

  • Business Details: VAT number, registration number, company type, and industry segment.

  • Transaction Data: Purchase history, order details, payment method (but not credit card details), and invoice records.

  • Website Usage Data: IP address, browser type, device information, and browsing behavior (via cookies and analytics tools).

  • Communication Preferences: Your marketing opt-ins or unsubscribe requests.

3. How We Collect Information

We collect information through:

  • Online forms submitted via our website or social media

  • Direct communication via email, phone, or in-person meetings

  • Transactions and order processing

  • Website cookies and analytics (e.g., Google Analytics)

4. Why We Collect Your Information

Your data is used for:

  • Processing and fulfilling orders

  • Communicating about products, services, and deliveries

  • Providing after-sales support

  • Sending relevant marketing communications (only with your consent)

  • Improving website performance and customer experience

  • Meeting legal and compliance obligations

5. Sharing of Personal Information

We do not sell your data. However, we may share your information with:

  • Trusted service providers (e.g., couriers, IT and payment processing services)

  • Our internal team and regional agents, as needed for business functions

  • Legal or regulatory authorities when required by law


All third parties are bound by confidentiality and data protection agreements.

6. Security of Your Information

We take appropriate technical and organizational measures to protect your data, including:

  • Secure servers and password-protected systems

  • Limited access to sensitive data

  • SSL encryption on our website

  • POPIA-compliant data storage and retention policies

7. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Withdraw consent for marketing communications

  • Request deletion of your personal data (unless retention is legally required)


To exercise your rights, email us at info@flamecraft.co.za.

8. Cookies & Website Tracking

Our website may use cookies to enhance your browsing experience. You can control or disable cookies via your browser settings. Disabling cookies may impact website functionality.

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

10. Changes to This Policy

We may update this policy periodically to reflect changes in technology, legislation, or our business operations. Updates will be posted on our website with a revised “Effective Date.”

11. Contact Us

For questions or concerns regarding this Privacy Policy or how we handle your data, please contact:

Flame Craft South Africa
Email: info@flamecraft.co.za
Address: 8 Industrial Rd, Wellington, Western Cape, South Africa, 7655

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